Privacy Policy

1. Introduction

FOMO Lounge ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make a booking, place an order or contact us.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

• Contact details you provide — such as your name, email address and phone number — when you make a booking, place an order, subscribe to our newsletter or submit an enquiry.
• Booking and order details, including your requested date, time, party size and any dietary requirements you share with us.
• Correspondence, including messages you send us through our contact or enquiry forms.
• Technical information collected automatically, such as your IP address, browser type and how you interact with our website via cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

• Manage your bookings, reservations and orders.
• Respond to your enquiries and provide customer support.
• Send you marketing communications, such as our newsletter, where you have asked to receive them.
• Improve our website, menu and services.
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We rely on the following legal bases: performance of a contract (to fulfil your booking or order); your consent (for marketing communications, which you can withdraw at any time); our legitimate interests (to run and improve our business); and legal obligation (where we are required to keep records).

5. Marketing & Newsletter

If you subscribe to our newsletter, we will use your email address to send you news, offers and updates. You can unsubscribe at any time using the link in our emails or by contacting us, and we will stop sending you marketing communications.

6. Cookies

Our website uses cookies and similar technologies to help it function correctly and to understand how visitors use it. You can manage or disable cookies through your browser settings, although some features of the website may not work as intended if you do.

7. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business — for example, booking, payment, email or website hosting providers — who are required to protect your data. We may also disclose information where required to do so by law.

8. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal, accounting or regulatory requirements. When it is no longer needed, we securely delete or anonymise it.

9. Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you.
• Request that we correct inaccurate or incomplete information.
• Request that we delete your information in certain circumstances.
• Object to, or ask us to restrict, our processing of your information.
• Withdraw your consent to marketing at any time.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• FOMO Lounge, 102-106 City Road, Cardiff CF24 3DQ
• Telephone: 029 2297 2000
• Email: info@fomolounge.co.uk